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+212 5 37 32 79 22Mobile: +212 6 13 50 13 57
Email us[email protected]
Office and classrooms145 Avenue Mohammed Diouri

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8:30 AM – 6:00 PM
African Air Center

Professional training centre for aviation and maritime hospitality careers. Preparing candidates for cabin crew and airport passenger service roles.

Résidence Echifaa, Bureau N°4, 1er Étage
Kenitra — Kingdom of Morocco

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Maritime Hospitality Training

Set your career on course.

Prepare for hospitality, service and guest-facing careers in the cruise and luxury yacht industries.

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Home/Training/Maritime hospitality
International cruise and maritime sector

A pathway into cruise and yachting careers

Prepare for hospitality, service and guest welcome roles aboard cruise ships and luxury yachts.

African Air Center provides preparatory training focused on onboard service, guest experience and professional readiness for the cruise industry.

CampusAAC Kenitra campus, Morocco
Entry levelBaccalaureate level or equivalent
Target sectorsCruise ships, mega-yachts and ferries
AdmissionApplication file and individual interview
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African Air Center students wearing professional uniforms
Professional guest service training at AAC campus
Training and career pathways

Specializations for cruise and maritime careers

Preparation for cruise ship, luxury yachting, passenger service and onboard retail roles.

01. Service and hospitality

Guest service onboard

Build professional service skills for international guests in the demanding environment of cruise ships and onboard hotels.

  • Table service, international etiquette and banquet service
  • Personalized service and professional onboard standards
  • Understanding maritime culture and life onboard
  • Positive communication with guests from different cultures
02. Front office and welcome

Reception and guest relations

Learn front office fundamentals, guest reception, intercultural communication, concierge support and passenger care.

  • Embarkation and disembarkation procedures
  • Guest requests, shore excursion information and concierge assistance
  • Active listening and professional complaint handling
03. Luxury yachting

Mega-yacht hospitality

Prepare for interior steward or stewardess roles covering guest service, front office operations, etiquette and luxury hospitality standards.

Key expectationsPersonalized VIP service and discretion
04. International retail

Cruise ship retail and sales

Learn passenger engagement and sales techniques for luxury global brands and collections, including jewellery, gemstones, minerals and branded watches.

  • Sales, upselling and cross-selling techniques
  • Luxury customer service and positive passenger communication
  • Professional retail practices and collection presentation
Proposed collaboration

Port operations, logistics and security

The following port training areas have been proposed for collaboration with Centre Atlantique. They are presented as a proposal and are not represented as currently open for enrolment.

Port operations and logistics

  • Port safety and workplace environment
  • Cargo lashing procedures and port handling operations
  • Port logistics, management roles and regulations
  • Port infrastructure management
  • Preparation for dockworker and port labour roles

Port and port-facility security

  • Security concepts and national and international regulations
  • Threat assessment, risk awareness and protective measures
  • Vessel types and an introduction to their operations
  • Access control, identification and incident reporting
  • Port facility security plans
What you will learn

Maritime hospitality curriculum

A practical pathway to develop the operational, communication and technical skills used in maritime service.

Module 01

Hotel service and guest welcome

Table service, food and beverage service, professional etiquette, guest experience and personalized onboard service.

Module 02

Front office and guest relations

Reception, embarkation formalities, concierge support, professional communication and guest care.

Module 03

Maritime safety and emergency readiness

Passenger-ship safety awareness, emergency preparation, passenger assistance and pathways to STCW certification. Regulatory certificates are issued by authorized organizations.

Module 04

Food hygiene and HACCP

Hygiene, sanitation, safe food handling and contamination prevention, applying HACCP principles to hospitality operations.

Module 05

Onboard sales and luxury retail

Retail standards, passenger engagement, upselling and cross-selling, jewellery, gemstones, minerals and branded timepieces.

Module 06

Professional English and intercultural communication

Positive passenger communication and teamwork in international, multicultural crews and service environments.

Module 07

Cruise ship life and working environment

Industry orientation, shipboard culture, life onboard and preparation for international employer expectations.

Module 08

Learning pathways and career development

Professional preparation and career planning for people pursuing international shipboard employment. Hiring decisions remain with each employer.

Career support

Guidance for maritime opportunities

African Air Center can guide candidates as they prepare for maritime and cruise-industry career opportunities.

Support 01

Applications and recruitment preparation

  • CV preparation and application assistance
  • Interview preparation, career counselling and role orientation for cruise ships and yachts
  • Guidance toward opportunities that match the candidate’s profile; hiring decisions remain with each employer
Support 02

Maritime documents and procedures

  • Guidance on Seaman’s Book procedures
  • Information about employer and authority medical requirements
  • Visa application guidance based on destination and employer requirements
  • Information and coordination for STCW certification pathways through authorized providers
Support 03

Consulting and career development

  • Career pathway guidance for international cruise and yachting work
  • Orientation on recruitment processes and maritime employer expectations
  • Guidance on service standards and professional development onboard

Regulatory information

African Air Center provides preparatory training and administrative and educational guidance. Regulatory certificates such as STCW, official Seaman’s Books, maritime medical fitness attestations and visas are issued by the competent maritime authorities, approved medical centres and consulates. Final admission and hiring decisions remain with each cruise line or maritime employer.

Your career plan

Plan your maritime career pathway

Whether your goal is passenger services, reception, mega-yacht hospitality or cruise ship retail, our team can guide you as you prepare for your next steps.

Application and information request

Complete this form to request an advising interview or apply for the next training session.

Program of interest *Choose the pathway you are interested in

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